Privacy Policy
AquaVal, a service of Queensland Water Consultancy · Version 1.0, September 2026
This policy explains what personal information Queensland Water Consultancy (QWC, we, us) collects when you use AquaVal, why we collect it, who we share it with, where it is held and how you can access or correct it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Who we are
Queensland Water Consultancy is a water-market advisory practice specialising in Queensland water entitlements. You can contact us at water@qldwc.com.au or on 0418 840 896.
2. What we collect
| Information | When |
|---|---|
| Your name, email address, phone number, postal or business address, and organisation if you give one | When you enter your details to use AquaVal |
| The entitlement details you enter or select: licence or allocation number, holder and property details, water plan area, sub-area, scheme, priority group, entitlement type and volume | When you prepare a valuation |
| The valuation we produce for you, and a copy of the report issued to you | When a valuation is paid for |
| The email address you used to pay, and confirmation from our payment provider that payment succeeded | At payment |
| Any request you make for a formal revaluation, including your note to us | If you ask for one |
| Email addresses you give us so we can send your report to someone else | If you use "Email this report" |
| Records of the emails we send in connection with your valuation | Automatically |
Some entitlement information, such as the registered holder and property description, comes from public Queensland Government registers rather than from you.
3. Why we collect it
- To produce the valuation you have asked for and email you the report.
- To prepare a valuation by hand where no market evidence is available, and to contact you about it.
- To respond to a request for a formal revaluation or any other question about your valuation.
- To send your report to people you nominate.
- To keep a record of the valuations we have issued, so that a valuation can be verified or explained later.
- To meet our record-keeping, tax and professional obligations.
If you do not give us your name, email address, phone number and address, we cannot deliver a valuation to you.
4. Who we share it with
We do not sell your personal information, and we do not disclose it for anyone else's marketing. We share it only with:
| Who | What they receive | Where |
|---|---|---|
| Stripe — payment processing | Your payment and the email address you pay with. Their own privacy terms apply. | United States and Australia |
| Brevo (Sendinblue) — email delivery | The emails we send you, including your report | European Union |
| PDFShift — report generation | The content of your report while the PDF is produced | European Union |
| Render — website and database hosting | All records described in this policy | United States |
| People you nominate | The report you asked us to send them | Wherever they are |
We may also disclose information where we are required or authorised to do so by law.
5. Where your information is stored
Our database and website are hosted by Render Inc. on servers located in the United States. Our email provider stores message records in the European Union. This means your personal information is held and processed overseas. By using AquaVal you consent to that overseas storage and disclosure. We take reasonable steps to ensure these providers handle your information securely and only for the purposes described above.
6. How long we keep it
We keep our valuation records, including your contact details, the entitlement details and the report issued to you, indefinitely. A valuation may need to be verified, explained or relied on many years after it is issued, and our records are part of our professional and business records. You may ask us to delete your personal information, and we will do so unless we are required to keep it by law or need it for the establishment or defence of a legal claim.
7. Security
Access to our valuation records is limited to Queensland Water Consultancy staff and is protected by individual accounts and passwords. Information sent between your browser and our service is encrypted, and market pricing data and credentials are held outside the public part of the website. No system can be guaranteed completely secure, but we take reasonable steps to protect information from misuse, loss, unauthorised access, modification and disclosure.
8. Cookies and analytics
AquaVal stores your details in your own browser so you do not have to enter them again, and keeps your valuation in that browser tab while you work. We do not use advertising cookies and we do not track you across other websites.
9. Accessing, correcting or deleting your information
You may ask us for a copy of the personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it. Email water@qldwc.com.au. We will respond within a reasonable time, normally within 30 days. There is no charge to make a request, though we may charge a reasonable fee for the cost of giving access in some circumstances. We may need to verify your identity first.
10. Complaints
If you believe we have mishandled your personal information, contact us first at water@qldwc.com.au and we will investigate and respond. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
11. Changes to this policy
We may update this policy from time to time. The version and date appear at the top of this page. The version you accepted when you used AquaVal is recorded with your valuation.